| BOOKING TERMS AND CONDITIONS |
Booking Conditions 1. The Contract
"The contract" is an agreement by the client to abide by the terms and conditions
laid out below.
The terms and conditions set out here together with the confirmation invoice we
will send you comprise the agreement between to escape to and all the people listed
on the booking on whose behalf the party leader is acting.
The contract will commence on the date shown on your Confirmation Invoice. We will
send your Confirmation Invoice after finalising your booking. It is only then that
a contract exists. If you do not receive a Confirmation Invoice within 2 weeks,
please contact us immediately. All telephone quotations will be confirmed by e-mail.
If you pay in advance of receiving a Confirmation Invoice for additional accommodation
(in particular within 8 weeks of departure) this constitutes a commitment to proceed
with the booking once your request is confirmed and therefore such monies are non-refundable
unless your request cannot be fulfilled.
Please check carefully all the details on the confirmation invoice to ensure they
are correct. Please tell us of any errors within 7 days, as we do not accept liability
for errors notified after that period.
In addition to the details on the confirmation invoice, the price of your holiday
includes all local taxes, VAT, UK and overseas service charges, all current airport
taxes and UK Air Passenger Duty.
2. ATOL Licence
to escape to is fully ATOL licensed. This means that air holidays and flights shown will be ATOL protected by the Civil Aviation Authority. ATOL protection extends primarily to customers who book and pay in the United Kingdom. Our ATOL number is 6403, please click on www.atol.org.uk and enter our ATOL number for more details.
Your Financial Protection
When you buy an ATOL protected fight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). 3. Holiday Price
If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
All prices generated are correct at the time of putting your personal quote together
but we reserve the right to increase or decrease any of those prices at any time
until your confirmation invoice has been sent. to escape to will be able to tell
you the up-to-date price of your chosen holiday and of any other services advertised
by us before confirming your booking.
We reserve the right to increase the price of your holiday after you have booked.
If we need to do that, ten weeks before departure we will send a Final Invoice showing
the amount you still owe us. This will include any increase to your holiday price
made as the result of changes in our costs of supplying your holiday resulting from
transportation charges, currency fluctuations, government action or enforced accommodation
If the increase would be 2% or less of the holiday price shown on your Confirmation
Invoice, excluding insurance premiums and any amendment charges, we will absorb
the changes in our costs described above and will only pass on any increase above
If the increase is more than 10% of the holiday price (calculated as above), then:
(1) You may cancel your booking within 14 days of the Final Invoice date and receive
a refund of all monies paid to us except any amendment charges.
(2) The increase will be considered a major change as described in clause 3 below
and, unless you choose to cancel under para 1 above, you will be entitled to the
alternatives set out in that section for those circumstances, but you will always
receive compensation in accordance with clause 3.
Any increases in our costs, which occur within 14 days of departure will be borne
4. Cancellations and Changes by Us
As we plan holiday programmes many months in advance, it is sometimes necessary
to make changes to the holidays described in your booking information. We reserve
the right to make changes after you have confirmed your booking. Although your confirmation
and subsequent invoices will show the latest route timings, final timings will be
confirmed in your travel pack sent to you 2 weeks prior to departure and may change
after that due to circumstances beyond our control. Usually, only minor changes
are made to arrangements. However, if we have to make major changes, we will tell
you as soon as we can and you then have a number of options available to you.
Major Changes - Change of UK departure airport (but not changes between London Heathrow
and London Gatwick airports), destination of holiday (but not villa or hotel changes),
time of departure by more than 12 hours and cancellation of holiday.
These are only examples and there may be other changes, which constitute Major Changes.
If we make a Major Change, or if we cancel your original booking, you may:
(a) accept the new holiday offered by us; or
(b) accept a replacement holiday from us of equivalent or very closely similar standard
and price, if one is available (together with a refund of the price difference if
the new holiday is a lower standard and price); or
(c) cancel your holiday with us altogether and receive a full refund of all monies
paid. You must notify us of your choice within 5 days of our offer of the replacement
holiday. Either way, we will always pay you compensation, using the scale shown
in the table below. This standard payment will not affect your statutory or other
Period before scheduled departure within which a major change or cancellation is
liable for Compensation (per booking)
Important Notes: (A) We will not pay compensation: (1) where the changes are due
to war or threat of war, riots, civil strife, terrorist activity, industrial disputes,
natural or nuclear disasters, fire, epidemics, health risks, technical problems
with transport beyond our control or that of our suppliers, closure or congestion
of airports, stations or ports, cancellations or changes of schedules by carriers
ceasing to operate, severe weather conditions, and similar events outside our control,
or (2) where we cancel because you have failed to pay the balance of your holiday
notified More than 56 days
43 - 56 days
29 - 42 days
15 - 28 days
14 days or less
5. Our Arrangements for Your Holiday
We will arrange for you to receive from us, or from independent suppliers contracted
by us, the services that make up the holiday that you choose and we confirm. We
are responsible for ensuring that each part of your holiday is supplied and to a
reasonable standard, as described in the itinerary and any amendments. If any part
of your holiday is not supplied in that manner, or if a pre-booked excursion or
tour is unavailable or cancelled, we will pay you appropriate compensation (but
see Important Note above), which will include any refund of price difference for
supplying lower-quality accommodation, but this payment will not exceed twice the
total cost of your holiday. We will always return you to your original UK departure
point, but all London airports and Dover/Folkestone seaports count as one point.
6. Our Liability To You
Although we do not control the day-to-day operations of our suppliers, we accept
responsibility for the acts and omissions of our employees, sub-contractors, and
local agents acting in the course of their duties to us, if facilities or services
which form part of the holiday which we have promised to provide are defective.
However, in some countries, local standards will not be the same as in the UK and
it is not always within our control to impose our own standards there.
We do not accept responsibility if you suffer illness, injury, or death on holiday
unless it is due to the negligence of our employees, agents, suppliers or sub-contractors
acting in the course of their duties to us, provided you tell us and the relevant
suppliers in resort about the incident and write to us within three months of your
return from holiday. When you travel by air or by sea, your journey may be subject
to certain international conventions such as the Warsaw Convention, Montreal Convention
or Athens Convention and those conventions often limit liability and damages. You
agree that the transport company's own 'Conditions of Carriage' will apply to you
on that journey and may also limit liability and damages. When arranging this transportation
for you, we rely on the terms and conditions contained within these international
conventions and those 'Conditions of Carriage'. You acknowledge that all of these
terms and conditions form part of your contract with us as well as with the transport
company. As we arrange transportation with many different companies we cannot include
all of those terms and conditions but you can ask us to provide you with a copy
of any of the conditions applicable to your journey.
7. Your Holiday Contract
When you wish to confirm a booking, you must pay the deposit of 10% of the booking.
Please note that there may be a supplementary deposit or charge payable on some
holidays where that is necessary in order to secure specific facilities with full
payment at the time of booking, e.g., business class supplements, connecting flights,
opera or theatre tickets, etc. These are not refundable in the event of cancellation.
Once your holiday has been confirmed by us, the deposit will not be refunded unless
we change or cancel your holiday as described in Clause 3. Your contract with us
is made on the terms of these Conditions, subject to the laws and jurisdiction of
the Courts of England and Wales. You may however choose the law and jurisdiction
of Scotland or Northern Ireland if you wish to do so. We do not accept bookings
made in the name of persons aged under 18.
It is a condition of booking that you take travel insurance. No liability will be
accepted for the consequences of your travelling without adequate travel insurance.
If you want to include any pre-bookable excursions, car hire, or other offers on
your holiday booking, these should be requested at the time of booking.
8. Paying For Your Holiday You must make payment to us of the balance shown
on the confirmation invoice at least 8 weeks before your departure date or, if your
booking is made within this period, you must pay the full amount immediately.
If you do not pay in full by the due date, we reserve the right to treat your booking
as cancelled and to charge you a cancellation charge up to 100% of the final invoice
total in accordance with the scale in Clause 11.
If you pay for your holiday by credit card, a handling fee of 3% will be charged.
There is no charge if you pay by debit card. This fee will not be refunded in the
event of cancellation.
9. Changing Your Booking
If you want to make any changes to your booking after we have issued a confirmation
invoice, we will do our best to help. If we can meet your request, the total holiday
cost will be recalculated in accordance with the new arrangement you request, taking
into account under-occupancy supplements, flight supplements, any cancellation fees
or other charges payable and the prices of your new holiday arrangements that apply
on the day you ask for the change. We will charge you an amendment fee of £25 per
If you want to add any new persons to the booking, or add car hire or pre-bookable
excursions and we are able to confirm such change, no amendment fee will be charged.
Flights on scheduled airlines are based on APEX type fares and have restrictions
on changing names, initials, etc., even before tickets are issued. If you request
a name change due to incorrect details given by you, we reserve the right to pass
on any airline charges which may increase significantly once tickets have been issued.
If you lose your tickets, you will have to buy new tickets. Scheduled airlines,
ferry and train operators usually charge the full ticket price.
10. Inability to travel
If you are prevented from travelling, you may transfer your booking to another person.
However there may be charges from our suppliers especially in terms of flights,
which will be passed onto you.
Other Changes will be subject to the following conditions:
(1) you send a e-mail from your main contact address (i.e. the e-mail address all
correspondence has taken place from) asking us to make the transfer;
(2) the person you transfer your booking to must comply with all terms of the existing
(3) that person must confirm to us that they accept the transfer and the terms of
our Booking Conditions by e-mail;
(4) we will charge a fee of £25 per booking to cover the cost of processing your
transfer and this will be added to the new Confirmation Invoice issued to that person;
(5) you will remain responsible for the payment of any balance on that new Invoice
should that person fail to pay it;
(6) you cannot transfer a booking within 21 days of departure date.
11. Cancelling Your Holiday
If you want to cancel your holiday, you must tell us in writing by e-mail immediately.
Verbal cancellations will not be accepted. If you cancel, you will be liable to
pay the cancellation charges set out in the table below. Cancellation charges depend
on the date when your cancellation is received by us at the following e-mail address
firstname.lastname@example.org and email@example.com. Both e-mails must be used.
The following cancellation fees apply:
62 days or more Loss of Deposit 62 - 28 days
90% 0 - 28 days 100%
If one member of the party wishes to cancel, this may mean that the accommodation
booked will be shared by fewer people and the cost for the remaining people may
go up. We will re-calculate your holiday cost based on the new number of people
travelling. If you decide in resort to curtail your holiday, for whatever reason,
we will not make any refunds for any unused accommodation or other services.
12. Whilst On Holiday
If you want to make changes to the booked arrangements while on holiday, e.g., upgrading
your accommodation, changing resort, or extending or reducing your holiday duration,
changes will be subject to availability. Any extra costs or cancellation charges
must be paid by you locally. All changes must be arranged with us in writing, either
through our local representative/agent, area office or direct with our main office.
The accommodation booked must only be used by those persons named on your invoice
unless otherwise agreed by us in writing. You are not allowed to share the accommodation
or let anyone else stay there.
You are responsible for any damage caused to your holiday accommodation during your
stay, except by unknown third parties, and any justifiable charges made by the owner/hotel
manager in this respect must be paid by you locally.
13. Any Problems
We make every effort to ensure that you have a trouble-free holiday. If you have
a complaint about the holiday, you must immediately inform our representative and
the supplier of the service(s) in question, giving all relevant details. Until we
know about a problem or complaint, we cannot begin to resolve it. It is therefore
a condition of this contract that you communicate any problem to the supplier of
the service(s) in question AND to our representative whilst in resort (not all destinations
have a representative so please contact our head office). They will do their best
to resolve the matter on the spot. If you remain unhappy, the complaint in resort
must be followed by a written letter of complaint e-mailed to both firstname.lastname@example.org
and email@example.com no later than 28 days after the end of your holiday. This
must include all relevant information.
14. Holiday Participation
If in the opinion of any person in authority such as an aircraft captain, accommodation
owner or manager, or to escape to employee, you appear to be unfit to travel or,
because of anti-social behaviour, are likely to cause a disturbance to other clients
or damage to property, we reserve the right to terminate your holiday arrangements
with us. We will not be liable to make alternative arrangements for other transport
or accommodation nor will we cover any costs, which you incur or make any refunds.
If this means you are not allowed to board your outbound flight, we will treat your
booking as cancelled by you from that moment, and you will have to pay full cancellation
charges in accordance with Clause 11.
15. The Contract
The information and prices shown in your confirmation invoice are correct on date
of invoicing. You must ensure that you check all details of your chosen holiday
(including the price) with us at the time of booking.
On occasions, especially during low season, certain facilities or amenities such
as swimming pools, restaurants and other local facilities etc. may not be open or
available as advertised due to maintenance, weather conditions, lack of demand or
for other reasons outside our control. Photographs of rooms are intended to give
an overall impression rather than factual details, and not all rooms will have the
same furniture or decor and it may have changed prior to your arrival.
16. Medical and Disability Issues.
If you or any member of your party has any medical problem, special need or disability
that may affect your holiday, please tell us before you confirm your booking so
that we can advise as to the suitability of the chosen arrangements. In any event,
you must give us full details in writing at the time of booking.
17. Health and Documentation requirements
Always check with your doctor as to which inoculations and health requirements are
advisable or necessary for your holiday well before you travel. Information on health
is contained in the Department of Health leaflet 'The Travellers Guide to Health'
available from most Post Offices.
Requirements may change. You must check the up-to-date position in good time before
departure. Information on these matters are given to you in your travel pack but
given in good faith and without responsibility on our part. We regret we cannot
accept any liability if you or any member of your party are refused entry onto any
transport or into any country due to failure to carry correct documentation. If
failure to have any necessary travel or other documents results in costs, fines
or other financial penalties being incurred by us, you will be responsible for reimbursing
18. Our Arrangements for Your Holiday
Villas and private houses are not hotels, guesthouses and as such are not currently
classified by the local tourist authorities. Please rely on the descriptions we
provide. For hotels, the ratings fixed by the local tourist authority are shown
where available. Generally speaking, these ratings are not comparable to rating
systems used in the UK.
19. Our Liability To You / Your Privacy
(The information we collect and how we use it)
sets out what information we collect, how we collect it, and what we do with it.
Information About You (Your Information)
This refers to information such as your name, contact details, travel preferences
and special needs/disabilities/dietary requirements that you supply us or is supplied
to us, including any information about other persons on your booking relating to
the same ("your information"). Your information is collected when you request information
from us, contact us (and vice versa) or make a booking with us. You are responsible
for ensuring that other members of your party are aware of the content of our Privacy
Policy and consent to your acting on their behalf in all your dealings with us.
We will update your information whenever we get the opportunity to keep it current,
accurate and complete.
Our Use of Your Information
(1) We may disclose your information to our service providers (which could be located
outside the UK/EEA) for the purpose of providing you with our services, including
your flight or holiday. Only information necessary for this purpose will be disclosed
to them. (2) It may be a mandatory requirement (imposed on airlines by govts at
the point(s) of departure and/or destination) to disclose your info for security
and anti-terrorism purposes, or any other purposes which they determine appropriate.
Some of your information may be considered "sensitive personal data" under the Data
Protection Act 1998. (For example, information relating to health, religion or ethnic
origin.) We collect it to cater to your needs, but we do so on the condition that
we have your positive consent - we will do all that is reasonably practicable draw
this to your attention when you first supply us with your information, or at the
next available opportunity. For example, by asking you to click the I ACCEPT button
at the time you first supply us your information via our website(s);
If you do not agree to our use of your information, we cannot do business with you
or accept your booking.
20. Direct Marketing Material
We will keep you up to date with product developments and new offers that we think
might interest you. You have the right to ask in writing not to receive direct marketing
material about our products.
Our registered address is at:
|8 Thames Reach |
|Purley on Thames |
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|8 Thames Reach |
|Purley on Thames |